Claims
Damaged/ lost goods; claims must be received in writing within 10 days from receipt.

Copyright
Flaskstore.com.au accept no responsibility when acting on the instructions of a customer for any infringement whatsoever of copyright or registered design.

Delivery costs
Delivery costs will be added to all orders according to the applicable rate for delivery zone. AU 10 Day Standard: AUD $15.00, AU 5 Day Express: AUD $30.

Engraving
If, after placing your order, you realise you have made an error, please call us immediately on 0121 233 4757 to make any changes.

Force majure
Flaskstore.com.au accept no responsibility for delay, loss or damage caused by circumstances beyond their control.

International
In the unlikely event of a dispute, all claims to be resolved under English law.

Internet
As a consumer under Consumer Contracts Regulations 2013 you have the right to cancel your order if you so wish. You can also reject goods supplied if you are not satisfied. Please see our Returns And Refund Policy for further details.

Payment terms
Order – pay with order. Payment: All remittance must be paid to “FlaskStore.com.au” in pounds sterling, AU Dollars, US dollars or Euro where stated.

Images
Due to the nature of the internet and the resolution at which it renders images, our products may vary slightly in colour from the images displayed on Flaskstore.com.au. Rest assured our products look even better in real life and we are confident that you will be delighted with our products.

Privacy
Flaskstore.com.au does not share its customer details with any other businesses.

Quantities
Prices where quoted are per single item or set of two where stated.

Changes
Every effort will be made to supply the exact quantity ordered, but in the event of overs/ unders the invoice will not be subject to discount or compensation.

Samples
Flaskstore.com.au request that payment for samples is made by Visa. Invoices for full order should be paid by Telex Transfer. Orders accepted upon receipt of purchase order and telex transfer.

Online payments
We employ PayPal and Stripe to look after your online secure transactions.

Tax
Total order cost, when calculated, include all costs (VAT and Delivery), excluding local taxes.

Transfer
All goods remain the property of FlaskStore.com.au (Gifts of Distinction Ltd.) until paid in full.

Trading name
Flaskstore.com.au, TheOnlineGiftsCompany.ie, TheOnlineGiftsCompany.com, Palladiumweddingringstore.com, FlaskStore.com, David-Louis.com, Tankardstore.com, Metalchic.com and Gifts Of Distinction are trading names of David Hendley, Birmingham, England.

Subscriptions
Subscription alerts from this website will be addressed from David-Louis.com the main Flaskstore.com.au website.

Promotional Codes – (Coupons / Voucher Codes / Promo Codes)
Promotional codes are individual offers and cannot be used in conjunction with other promotional codes unless otherwise stated. Our codes are limited offers and expire on their published date and / or at the discretion of Flaskstore.com.au. Not valid on sale items.

VAT
VAT will be added to all orders at the UK rate of 20%. Our VAT number is: 688086089

Cookie Policy

What are cookies?
Cookies are small text files that are stored in your browser and are used by most websites, including this website, to help personalise your web experience. Some features on this website will not function if you do not allow cookies. You can learn more about cookies at: WhatAreCookies.com.

What cookies do we use?
We use Google Analytics to analyse how visitors use our site in aggregate form. Google Analytics uses cookies to identify unique visitors and record how they use a website. It does not collect any personally identifiable information and does not track movements between different websites. You can “opt out” of Google Analytics cookies by installing the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout) to block Google Analytics on all websites, or you can configure your browser to block cookies.

We will reply to you within one working day.